Terms & Conditions

Thinkables.eu is owned and operated by S.C. Alexandra Gruicin S.R.L., located at Cenei 576, Timiș County, Romania.
VAT Number: RO38243074 | Trade Register: J35/3803/2017
For questions or feedback: shop@thinkables.eu

1. Purpose of These Terms & Conditions

These Terms & Conditions explain how to use our website, create a member account (for individuals or companies), and place orders for our products.

By using the website, you confirm that you are at least 16 years old and that you fully accept these terms. If you do not agree, please do not use this website.

Placing an order (via thinkables.eu, Facebook, WhatsApp, or phone), or creating an account followed by receiving a confirmation email, constitutes full acceptance of these Terms & Conditions.

2. Updates & User Conduct

We reserve the right to update or change these Terms at any time without prior notice. Please review them periodically.

We may also:

  • Modify or cancel promotions, campaigns, contests, or offers at any time
  • Edit or remove offensive or inappropriate reviews or comments
  • Suspend or close accounts due to false information, misuse, or extended inactivity

Accurate and complete information is essential to process your order. If you do not accept the Terms, we cannot provide our services.

3. Products Offered

Thinkables.eu provides game-based learning tools and workshops combining psychology, learning science, and play. All products are selected based on their educational value and impact.

Images shown on the website or social media are for presentation purposes. Actual packaging may vary. Please read product descriptions carefully.

Alexandra Gruicin SRL guarantees it is legally authorized to sell the listed products and holds all required licenses and documentation.

4. Placing an Order

You may order by:

  • Creating an account at www.thinkables.eu
  • Contacting us via Facebook, WhatsApp, or phone

To fulfill your order, we require certain personal data (see our Privacy Policy). For company purchases, you must provide business details and confirm that you are authorized to act on behalf of the entity.

Orders are confirmed by email. The sales contract begins upon confirmation and remains valid until payment and delivery are complete.

5. Payment, Delivery & Availability

All orders are subject to availability. If an item is out of stock, we will notify you and offer either a delay or a full refund.

Prices displayed do not include VAT and are subject to change. If a listed price is incorrect, we will confirm the correct one before proceeding. No order is shipped without your confirmation.

We ship to Romania and EU countries using third-party couriers. All items are securely packaged to prevent damage.

6. Shipping Schedule

Orders are shipped once a week, every Monday.
We dispatch all orders placed by Sunday 23:59. Orders placed later will ship the following week.

Estimated delivery: 1–3 working days, depending on your location.

7. Payment Policy

Payment is made only after receiving a proforma invoice from us.
Once your order is confirmed, you’ll receive the invoice via email. Payments are made via bank transfer.

We do not currently accept card payments or cash on delivery. All payments must be made in advance.
If payment is delayed, withheld, or reversed, we reserve the right to cancel your order and terminate the contract with notice via email.

8. Order Cancellation

You may cancel an order before it is shipped by emailing or calling us.
Any payment made will be refunded to the original account.

9. Returns & Right of Withdrawal

For consumers (individuals or associations):

You have the right to withdraw from your purchase within 14 calendar days of receiving the product, without giving a reason.

Return Policy Summary:

Buyer Type Can Return? Deadline Conditions
Consumers ✅ Yes 14 days from delivery Product in original condition. Return shipping paid by customer.
Companies ❌ Not automatic Only by agreement Subject to Thinkables' commercial policy.

Exclusions (non-returnable by law):

  • Perishable or short-shelf-life goods
  • Unsealed items not returnable for hygiene reasons
  • Goods mixed inseparably with others after delivery
  • Newspapers or magazines (except subscriptions)

Refunds:
We will refund the full amount within 14 calendar days of your withdrawal notice. We may withhold the refund until:

  • We receive the returned goods, or
  • You provide proof of shipment, whichever comes first.
    Refunds are made via bank transfer, with no extra fees.

Conditions:
Products must be returned in their original condition, within 14 days of notifying us. Return shipping is at your expense.

Value Reduction:
You are responsible for any loss in value caused by improper handling. We may deduct this from your refund.

10. How to Return a Product

  1. Email us at shop@thinkables.eu with your return request.
  2. Carefully pack the items (ideally in the original packaging).
  3. Attach the return label.
  4. Contact us to arrange courier pickup, or use your own trackable method.
  5. We will share your contact details with the courier to facilitate pickup.

If your purchase included free products, these must also be returned unless they were sent as voluntary promotional items.

11. Unclaimed Parcels

You are responsible for entering a correct delivery address and accepting the parcel.
If you fail to collect your package without a valid reason, future orders will be accepted only with advance payment.

Refunds for prepaid, unclaimed parcels are made only upon written request and will exclude return shipping and bank fees.

12. Product Conformity & Warranty

For consumers:

If a product does not match your order, you may request:

  • (a) A replacement
  • (b) A repair
  • (c) A full refund (upon return of the product)

Notify us within 15 calendar days of receiving the product.
Most items include a 2-year legal warranty, except for perishable or short-use items.

For companies:

Inspect products immediately upon delivery.
Report any issues in writing within 5 working days. Failure to do so implies acceptance of the products and waives further claims.

13. Our Liability

Our liability is limited to the total amount paid for your order, unless otherwise required by law.

We are not liable if:

  • You continue to use a defective product
  • You fail to pay on time
  • You modify the product without written consent
  • You breach these Terms

For companies, we are not liable for:

  • Economic losses (e.g. profit, revenue)
  • Reputational damage
  • Indirect or unforeseeable damages
  • Other exclusions under applicable law

“We” and “our” include our employees and authorized representatives.

14. Fraud Prevention

Unauthorized access to user data, altering site content, or affecting server performance is considered fraud and will be reported to the authorities.

Any attempt to manipulate or misuse our IT systems for personal gain is subject to criminal prosecution under Romanian law.

15. Complaints

For any complaint or issue, contact us at:
shop@thinkables.eu
+40 730 587 584

Please include your name, contact details, and a description of the issue.
We aim to resolve complaints within 10 calendar days, unless legally required otherwise.

Consumers may also file complaints with the National Authority for Consumer Protection (ANPC).

16. Right of Withdrawal (EU Customers)

If you are an EU consumer, you may cancel your order within 14 days of receiving your goods, without giving a reason.

Send your withdrawal notice to:
shop@thinkables.eu
Include your full name, order number, and a clear statement of withdrawal.

For more details, see Section 9.

17. Other Information

We cannot guarantee uninterrupted access to our website at all times.
We may suspend access for maintenance or technical reasons, without prior notice.

We are not liable for failures caused by factors beyond our control (e.g., third-party service outages).

Links to external websites may be provided for convenience. We are not responsible for their content, services, or privacy policies.

We reserve the right to assign this contract to another party, which will not affect your rights.

18. Copyright and Intellectual Property

All content on Thinkables.eu—including text, graphics, images, videos, logos, layout, and design—is either:

  • The property of S.C. Alexandra Gruicin S.R.L., or
  • Used with permission from third parties, such as suppliers and partners

Some of the products available on our website are created by other companies or individuals. We are legally authorized to sell these products, but we do not claim copyright ownership over them.

You may not copy, reproduce, modify, distribute, or use any part of this website for commercial purposes without our prior written consent or the consent of the original copyright holder.

Any unauthorized use may result in legal action under applicable intellectual property laws.

If you believe any content or product on this website infringes your copyright, please contact us at:
shop@thinkables.eu

19. Cookies

Thinkables.eu uses first-party and third-party cookies to improve user experience and deliver personalized services. Cookies help us analyze traffic and run online marketing campaigns.

See our Cookie Policy for details and opt-out options.

20. Your Agreement

By using this site, you confirm that you have read, understood, and accepted these Terms & Conditions—especially the sections on your right of withdrawal, order cancellation, liability, and dispute resolution.