Privacy Policy

Effective Date: 11.05.2025

This Privacy Policy explains how Thinkables.eu, owned and operated by S.C. Alexandra Gruicin S.R.L., located in Cenei 576, Timiș County, Romania, collects, uses, and protects your personal data when you use our website, place an order, or contact us.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (GDPR).

For any privacy-related questions, you can contact us at: shop@thinkables.eu

1. Who We Are

Company Name: S.C. Alexandra Gruicin S.R.L.
Registered Office: Cenei 576, Timiș County, Romania
VAT Number: RO38243074
Trade Register: J35/3803/2017
Email: shop@thinkables.eu

We act as the Data Controller for the personal data you provide.

2. What Data We Collect

We collect and process the following types of personal data:

  • Identity Information: Name, surname
  • Contact Information: Email address, phone number, shipping/billing address
  • Order Information: Products purchased, invoice details
  • Payment Information: Bank transfer details (we do not store card details)
  • Technical Data: IP address, browser type, device information, cookies
  • Communication History: Emails or messages sent via our contact form, email, or chat

3. Why We Collect Your Data

We process your personal data for the following purposes:

Purpose Legal Basis
To process and deliver your orders Performance of a contract
To issue invoices and manage payments Legal obligation
To respond to your messages or complaints Legitimate interest
To improve your browsing experience (e.g. cookies) Consent
To send product or service updates (only with your consent) Consent

4. How We Store & Protect Your Data

Your data is securely stored on EU-based servers and protected with appropriate security measures (encryption, access control, backups).

We do not sell or rent your data to third parties.
We may share data with trusted service providers such as:

  • Courier services for delivery
  • Payment processors for transactions
  • IT and web service providers

All third parties are GDPR-compliant and act as Data Processors.

5. How Long We Keep Your Data

We retain your data:

  • For as long as needed to fulfill your order and comply with legal obligations (e.g., tax regulations)
  • Communication history and basic order records may be kept for up to 5 years
  • You may request deletion sooner, unless we are legally required to retain it

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access – Request a copy of the data we hold about you
  • Rectification – Correct inaccurate or incomplete data
  • Erasure – Ask us to delete your data (“right to be forgotten”)
  • Restriction – Limit how we use your data
  • Portability – Receive your data in a structured format
  • Objection – Object to data processing based on legitimate interest
  • Withdraw Consent – At any time, where applicable

To exercise any of these rights, contact us at shop@thinkables.eu. We will respond within 30 days.

If you believe your rights have been violated, you may contact the Romanian Data Protection Authority (ANSPDCP) or file a complaint through the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

7. Cookies

We use cookies to improve your experience, analyze website traffic, and offer personalized content or ads.

By continuing to use the site, you consent to our use of cookies.
For more information and to manage your preferences, please see our Cookie Policy.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date clearly stated.

9. Contact

If you have questions or concerns about this policy or your data, please contact us: shop@thinkables.eu